Welcome to Support Center

Please check the documentation as we have the solution to the most typical issues there.

We provide support during Mon-Fri and the average response time is 1 to 2 days. Sometimes it can take more time if we get more support tickets, continuous holidays etc.

All support tickets that don’t get a reply from your side for over a week will be closed. Please open a new support ticket if this happens.

We reserve the right not to respond to buyers who are rude, harm us in any way, monopolize our support time, ask anything which doesn’t come under support etc.

 

Google Maps Scraper – FAQ

1º) On the computer where you currently have the license, click on the Manage License button (icon of a key) and click on “Remove license for this computer”.

2) Enter the license on the new computer.

To run the program you need a computer with S.O. Windows 7 or higher, 32/64 bits and a minimum of 8GB of RAM.

  • A 1- It currently supports all urls of google maps: Albanian, Arabic, Basque, Belarusian, Bengali, Bulgarian, Burmese, Catalan, Chinese (Simlified), Chinese (Traditional), Croatian, Czech, Danish, Dutch, English, English (Australian), English (Great Britain), Farsi, Filipino, Finnish, French, Galician, German, Greek, Gujarati, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Kannada, Kazakh, Korean, Kyrgyz, Latvian, Lithuanian, Macedonian, Malayalam, Marathi, Norwegian, Polish, Portuguese, Portuguese (Brazil), Portuguese (Portugal), Punjabi, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Tagalog, Tamil, Telugu, Thai, Turkish, Ukrainian, Uzbek, Vietnamese.
  • A 2- On the other hand, automatic search location definitions are only available for the following languages: SPAIN (ES), FRANCE (FR), UNITED STATES (US), UNITED KINGDOM (UK), AUSTRALIA (AU), CANADA (CA), GERMANY (DE), IRELAND (IE), ITALY (IT), MEXICO (MX), SWEDEN (SE), BRAZIL (BR), SWITZERLAND (CH), PORTUGAL (PT) ROMANIA (RO) AND ARGENTINA (AR).

Our scraper works with keywords, not with categories.  It works like a human would:

  1. Type a search in the google maps search engine.
  2. Go through the results list that google maps displays and extract the data from each one of them.
  • Note that Google Maps works like this: if you go to https://www.google.com/maps?hl=en in Chrome and do the same search as our software you’ll see that other categories also appear when you flip through several pages (especially in the latest results).

If you have a list in CSV or Excel format with all the localities in your country and you want it to appear in Google Maps Scraper, you only have to contact us so that you can send us these data.

Google Maps Extractor Scraper CSV sample

Google Maps Extractor Scraper CSV sample

This is not due to Maps Scraper but is a “issue” of Google Maps itself.

This usually happens when we search for businesses in small locations; when Google Maps doesn’t find any more businesses in a location, it will still show businesses from other locations in its results list.

 

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